{"id":29,"date":"2014-01-30T15:12:32","date_gmt":"2014-01-30T15:12:32","guid":{"rendered":"http:\/\/937collective.com\/listhubnews\/?page_id=29"},"modified":"2019-08-27T20:53:52","modified_gmt":"2019-08-27T20:53:52","slug":"education-and-support-2","status":"publish","type":"page","link":"https:\/\/listhubnews.com\/mlsguide\/education-and-support-2\/","title":{"rendered":"Education and Support"},"content":{"rendered":"\n<section class=\"page-content post-content\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-10\">\n<h4>ListHub offers comprehensive support to all customers through a variety of channels.<\/h4>\n<p><code style=\"display: none;\"><br>\n<\/code>Delivering and displaying listing details online requires efficient and quick technical support. Listing delivery, display, and accuracy issues need immediate resolution. Listings can be delivered and displayed on numerous sites. The online advertising platform must provide a single place for brokers, MLSs, and other content providers to resolve any issues with delivering and displaying data. Without it, brokers are forced to deal with each publisher individually. MLS staff are typically burdened with the task of assisting members with support issues, with limited resources and support contacts with the publishers.<code style=\"display: none;\"><br>\n<\/code><\/p>\n<h4>Support must be available at several levels:<\/h4>\n<p><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"> <\/code><\/p>\n<ul>\n<li><strong>Data Distribution:<\/strong> Support must be available to resolve any issues with retrieving data from the MLS or content source and de livering that data to publishers.<\/li>\n<li><strong>Display:<\/strong> Support must work to fix any issues with data being displayed inaccurately or data that is not kept up to date.<\/li>\n<li><strong>MLS\/Content Source:<\/strong> The MLS or content source must have high level support resources to report any delivery or accuracy issues and problems escalated from brokers.<\/li>\n<li><strong>Broker: <\/strong>Brokers must be able to contact support for any issues with their display or platform settings.<\/li>\n<li><strong>Platform:<\/strong> The online advertising platform must provide support on use of the platform and leveraging the tools available.<\/li>\n<\/ul>\n<p><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"><br>\n<\/code><\/p>\n<\/div>\n<p><code style=\"display: none;\"><br>\n<\/code><\/p>\n<\/div>\n<p><code style=\"display: none;\"><br>\n<\/code><\/p>\n<\/div>\n<p><code style=\"display: none;\"><br>\n<\/code><\/p>\n<\/section>\n\n\n\n<section class=\"page-content customer-care highlight-content\"><code style=\"display: none;\"><br>\n<\/code>\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-10\">\n<h2 class=\"anchor\" id=\"customer-care\">Customer Care Center<\/h2>\n<h4><code style=\"display: none;\"><br>\n<\/code><strong>MLS-Level Support<\/strong><\/h4>\n<p>MLS staff can access the highest level support team by logging into the MLS Dashboard and submitting an&nbsp;inquiry or issue online. As an alternate method, MLS staff can call the customer care department or their ListHub point of contact on the Industry Relations team, or send an email to <a href=\"mailto:mls.support@listhub.com\">mls.support@listhub.com<\/a>.&nbsp;This address is strictly provided to our MLS partners and their staff, and should be used to report high-level issues such as RETS changes, MLS software migrations, and other MLS-wide questions.<\/p>\n<h4><strong><br>Brokers and Agents<\/strong><\/h4>\n<ul>\n<li><strong>Email:<\/strong>&nbsp;customercare@listhub.com &#8211; please&nbsp;include your ListHub username in all communications.<\/li>\n<li><strong>Phone: <\/strong>1-877-560-0171, Monday through Friday between 9 AM and 8 PM EST.<\/li>\n<li>Alternatively, brokers and agents can log in to their&nbsp;ListHub account and click the &#8220;Support&#8221; link to fill out an online support request.<\/li>\n<\/ul>\n<p><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"><br>\n<\/code><\/p>\n<p><strong>Contacting ListHub For Product Information: <\/strong>Brokers and agents can send an email to <a href=\"mailto:info@listhub.com\" target=\"_blank\" rel=\"noopener noreferrer\">info@listhub.com<\/a> or call <strong>877-847-3394<\/strong> <strong>ext&nbsp;1<\/strong> to be connected to their regional representative to assist with creating new accounts, learning more about the reports, and other product information.<code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"><br>\n<\/code><\/p>\n<\/div>\n<p><code style=\"display: none;\"><br>\n<\/code><\/p>\n<\/div>\n<p><code style=\"display: none;\"><br>\n<\/code><\/p>\n<\/div>\n<\/section>\n\n\n\n<section class=\"page-content training-topics\"><code style=\"display: none;\"><br>\n<\/code>\n<div class=\"container\"><div class=\"row\">\n<div class=\"col-md-10\">\n<h2 class=\"anchor\" id=\"topics\">Training Topics<\/h2>\n<p><code style=\"display: none;\"><br>\n<\/code>An effective online marketing program must include training. Brokers need to be aware of the tools available, benefits to their clients, methods of determining publishers that are a good fit, obtaining support, interpreting reports, etc. Brokers should be encouraged to actively manage their advertising program to ensure listings are being delivered to publishers that best meet their needs.&nbsp;<code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"><br>\n<\/code>ListHub has a comprehensive menu of training options&nbsp;focused&nbsp;on a variety of topics, including but not limited to the following:<\/p>\n<p><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"> <\/code><\/p>\n<ul>\n<li>Accessing and using the ListHub&nbsp;dashboard<\/li>\n<li>Investigating publishers and making selections<\/li>\n<li>Setting up lead routing and abilities to redirect consumer inquiries to their own sites<\/li>\n<li>Obtaining support and help<\/li>\n<li>Accessing online training resources<\/li>\n<li>Reporting online property activity to sellers and setting expectations<\/li>\n<li>Monitoring publisher effectiveness and reporting<\/li>\n<li>Tools available to agents in the brokerage<\/li>\n<li>Scrutinizing vendors and services that may send listing information to publishers outside of the Platform<\/li>\n<li>Determining and stopping the sources of inaccurate listing data<\/li>\n<li>How syndicated listing data can and can\u2019t be used by publishers<\/li>\n<li>How lead management and traffic routing work<\/li>\n<li>Much more!<\/li>\n<\/ul>\n<p><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"><br>\n<\/code><\/p>\n<\/div>\n<p><code style=\"display: none;\"><br>\n<\/code><\/p>\n<\/section>\n\n\n\n<section class=\"page-content training-methods highlight-content\"><code style=\"display: none;\"><br>\n<\/code>\n<div class=\"container\"><div class=\"row\">\n<div class=\"col-md-10\">\n<h2 class=\"anchor\" id=\"methods\">Training Methods<\/h2>\n<p><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"> <\/code><\/p>\n<ul>\n<li><strong><strong>Webinar<\/strong><\/strong><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"> <\/code>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Group:<\/strong> ListHub operates a regular weekly schedule with online webinars about several key topics for brokers and agents. Each webinar is presented live by a ListHub expert, allowing for an active Q &amp; A session in each event.&nbsp;<a title=\"Webinar Calendar\" href=\"http:\/\/listhub.com\/webinar-schedule.html\" target=\"_blank\" rel=\"noopener noreferrer\">Click here to view our weekly webinar calendar.<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"> <\/code><\/p>\n<ul>\n<li><strong>Dedicated:<\/strong> MLSs or brokerages are welcome to coordinate special webinar events for their constituencies at convenient times, or even on specialized topics. Contact <a href=\"mailto:trainingteam@listhub.com\">trainingteam@listhub.com<\/a> for more information.<\/li>\n<\/ul>\n<p><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"><br>\n<\/code><\/p>\n<p><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"> <\/code><\/p>\n<ul>\n<li><strong>Video:<\/strong> We are continually producing helpful YouTube videos on a range of topics designed to assist agents, brokers, and even our MLS partners. Our YouTube program is a popular way for MLSs and brokers to absorb important information in a condensed, self-service format. Our videos are usually just a few minutes long, cutting to the chase in a concise and helpful manner. <a href=\"http:\/\/www.youtube.com\/listhub\" target=\"_blank\" rel=\"noopener noreferrer\">Click here<\/a> to visit our YouTube page.<\/li>\n<\/ul>\n<p><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"><br>\n<\/code><code style=\"display: none;\"><br>\n<\/code><\/p>\n<\/div>\n<p><code style=\"display: none;\"><br>\n<\/code><\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>ListHub offers comprehensive support to all customers through a variety of channels. Delivering and displaying listing details online requires efficient and quick technical support. Listing delivery, display, and accuracy issues need immediate resolution. Listings can be delivered and displayed on numerous sites. The online advertising platform must provide a single place for brokers, MLSs, and [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/listhubnews.com\/mlsguide\/wp-json\/wp\/v2\/pages\/29","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/listhubnews.com\/mlsguide\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/listhubnews.com\/mlsguide\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/listhubnews.com\/mlsguide\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/listhubnews.com\/mlsguide\/wp-json\/wp\/v2\/comments?post=29"}],"version-history":[{"count":5,"href":"https:\/\/listhubnews.com\/mlsguide\/wp-json\/wp\/v2\/pages\/29\/revisions"}],"predecessor-version":[{"id":502,"href":"https:\/\/listhubnews.com\/mlsguide\/wp-json\/wp\/v2\/pages\/29\/revisions\/502"}],"wp:attachment":[{"href":"https:\/\/listhubnews.com\/mlsguide\/wp-json\/wp\/v2\/media?parent=29"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}