ListHub offers comprehensive support to all customers through a variety of channels.
Delivering and displaying listing details online requires efficient and quick technical support. Listing delivery, display, and accuracy issues need immediate resolution. Listings can be delivered and displayed on numerous sites. The online advertising platform must provide a single place for brokers, MLSs, and other content providers to resolve any issues with delivering and displaying data. Without it, brokers are forced to deal with each publisher individually. MLS staff are typically burdened with the task of assisting members with support issues, with limited resources and support contacts with the publishers.
Support must be available at several levels:
- Data Distribution: Support must be available to resolve any issues with retrieving data from the MLS or content source and de livering that data to publishers.
- Display: Support must work to fix any issues with data being displayed inaccurately or data that is not kept up to date.
- MLS/Content Source: The MLS or content source must have high level support resources to report any delivery or accuracy issues and problems escalated from brokers.
- Broker: Brokers must be able to contact support for any issues with their display or platform settings.
- Platform: The online advertising platform must provide support on use of the platform and leveraging the tools available.
Customer Care Center
MLS-Level Support
MLS staff can access the highest level support team by logging into the MLS Dashboard and submitting an inquiry or issue online. As an alternate method, MLS staff can call the customer care department or their ListHub point of contact on the Industry Relations team, or send an email to mls.support@listhub.com. This address is strictly provided to our MLS partners and their staff, and should be used to report high-level issues such as RETS changes, MLS software migrations, and other MLS-wide questions.
Brokers and Agents
- Email: customercare@listhub.com – please include your ListHub username in all communications.
- Phone: 1-877-560-0171, Monday through Friday between 9 AM and 8 PM EST.
- Alternatively, brokers and agents can log in to their ListHub account and click the “Support” link to fill out an online support request.
Contacting ListHub For Product Information: Brokers and agents can send an email to info@listhub.com or call 877-847-3394 ext 1 to be connected to their regional representative to assist with creating new accounts, learning more about the reports, and other product information.
Training Topics
An effective online marketing program must include training. Brokers need to be aware of the tools available, benefits to their clients, methods of determining publishers that are a good fit, obtaining support, interpreting reports, etc. Brokers should be encouraged to actively manage their advertising program to ensure listings are being delivered to publishers that best meet their needs. ListHub has a comprehensive menu of training options focused on a variety of topics, including but not limited to the following:
- Accessing and using the ListHub dashboard
- Investigating publishers and making selections
- Setting up lead routing and abilities to redirect consumer inquiries to their own sites
- Obtaining support and help
- Accessing online training resources
- Reporting online property activity to sellers and setting expectations
- Monitoring publisher effectiveness and reporting
- Tools available to agents in the brokerage
- Scrutinizing vendors and services that may send listing information to publishers outside of the Platform
- Determining and stopping the sources of inaccurate listing data
- How syndicated listing data can and can’t be used by publishers
- How lead management and traffic routing work
- Much more!
Training Methods
- Webinar
- Group: ListHub operates a regular weekly schedule with online webinars about several key topics for brokers and agents. Each webinar is presented live by a ListHub expert, allowing for an active Q & A session in each event. Click here to view our weekly webinar calendar.
- Dedicated: MLSs or brokerages are welcome to coordinate special webinar events for their constituencies at convenient times, or even on specialized topics. Contact trainingteam@listhub.com for more information.
- Video: We are continually producing helpful YouTube videos on a range of topics designed to assist agents, brokers, and even our MLS partners. Our YouTube program is a popular way for MLSs and brokers to absorb important information in a condensed, self-service format. Our videos are usually just a few minutes long, cutting to the chase in a concise and helpful manner. Click here to visit our YouTube page.